WHAT WE COLLECT

 

BOXCORE may collect the following information

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• Name

• Contact information including email address and mobile

• Date of birth

• Emergency contact person

• Demographic information such as postcode, preferences and interests

• Payment history

• Bank account and/or credit card details

• For employment or other recruitment purposes, the above as well as employment and education details and generally, information relating to qualifications and experience

• Other information relevant to customer surveys and/or offers

• Sensitive information

• For franchisee application purposes, the above as well as financial capacity and residential status.

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An individual is not obliged to provide their personal information to BOXCORE however, without certain information from an individual it may not be possible for BOXCORE to provide its products and/or services to the individual

 

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HOW BOXCORE COLLECT AND HOLD YOUR PERSONAL INFORMATION

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• data is given to us by you ; and

• data is collected automatically.

 

 

DATA THAT IS GIVEN TO US BY YOU

 

BOXCORE Pty Ltd will collect your Data in a number of ways, for example:

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• when you contact us through the Website, by telephone, post, e-mail or through any other means;

• when you register with us and set up an account to receive our products/services;

• when you complete surveys that we use for research purposes (although you are not obliged to respond to them);

• when you enter a competition or promotion through a social media channel;

• when you make payments to us, through this Website or otherwise;

• when you elect to receive marketing communications from us;

• when you use our services;

• in each case, in accordance with this privacy policy.

 

 

DATA THAT IS COLLECTED AUTOMATICALLY

    

To the extent that you access the Website, we will collect your Data automatically, for example:

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• we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

 

• we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

 

 

OUR USE OF DATA

 

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

 

• internal record keeping;

• improvement of our products / services;

• transmission by email of marketing materials that may be of interest to you;

• contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

      in each case, in accordance with this privacy policy.

 

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances.

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HOW WE USE COOKIES

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A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual

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This Website may place and access certain Cookies on your computer. BOXCORE Pty Ltd uses Cookies to improve your experience of using the Website and to improve our range of products and services. BOXCORE Pty Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

 

We use traffic log cookies (Google Analytics) to identify which pages are being used. This helps us analyse data about web page traffic and improve the BOXCORE website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

 

 

SENSITIVE INFORMATION

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For the purposes of this Privacy Policy, sensitive information means the information a member has disclosed to BOXCORE about their physical and mental health and well-being.

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Sensitive information will only ever be used for providing services to you. Such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of BOXCORE, or any member of the public, or to lessen a serious threat to a person’s health or safety. For the purposes of this Privacy Policy sensitive information is a subset of personal information.

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The types of sensitive information generally collected by BOXCORE include information relating to:

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• Your health

• Your medical history

• Your weight and body measurement

• Whether you smoke or are pregnant

• Whether you are on any medication

• Other health related information that is necessary to properly advise you about fitness training.

• where, whether caused by negligence or otherwise.

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PROTECTING YOUR PERSONAL INFORMATION

 

BOXCORE takes the security of personal information seriously in line with the Privacy Act 1988 (Cth).

BOXCORE takes reasonable steps to safeguard your personal information and store this data on secure servers to prevent loss, misuse, modification and disclosure to unauthorised access. Personal information is only accessible by persons that require access to that information.

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If you are considering sending us any other personal information through the BOXCORE website or other electronic means, please be aware that the information may be insecure in transit, particularly where no encryption is used (e.g. email, standard HTTP). Any transmission is therefore at your own risk. Once BOXCORE has received your personal information, BOXCORE will take reasonable steps to protect all personal information within its direct control from unauthorised access.

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MARKETING

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Where we have obtained your consent to do so, or in circumstances where you would reasonably expect that your personal information would be used or disclosed for this purpose, we may contact you from time to time with marketing material about our other products or services or third parties. At any time you may opt out of receiving this marketing material by contacting BOXCORE by emailing your local studio. Your consent to receiving this information will remain current until you notify BOXCORE otherwise.

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ACCESS TO YOUR PERSONAL INFORMATION

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You have the right to access the personal information we hold about you and can request the correction of your personal data if it is inaccurate, incomplete or out of date by sending an email to info@boxcorefitness.com.au

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OPTING OUT OF DIRECT MARKETING COMMUNICATION FROM BOXCORE

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You can opt out of receiving further messages or communications from BOXCORE at any time by following the unsubscribe instructions in the message sent to you. If you wish to unsubscribe from communications BOXCORE send you, you can also send an email directly to info@boxcorefitness.com.au

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CHANGES TO THIS PRIVACY POLICY

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BOXCORE Pty Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact BOXCORE Pty Ltd by email at info@boxcorefitness.com.au

 

 

MAKING A COMPLAINT

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If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint.

 

We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

 

 

CONTACT US

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If you have any questions or concerns regarding our Privacy Policy or our use of your personal information, please contact us by email at info@boxcorefitness.com.au